Refill Assistant operates the web-based Prescription Order Form provided to Coens Pharmacy. The form is typically embedded in a page on the pharmacy’s own website.
This Privacy Policy explains how Refill Assistant handles the personal information of consumers and patients, specifically consumers and patients of Coens Pharmacy that use the Coens Pharmacy web-based Prescription Order Form.
In this regard, Refill Assistant’s core activities and functions include the following:
In this Policy, “you” and “your” refers to consumers and patients of Coens Pharmacy that use the web-based Prescription Order Form. Where appropriate, you and your also refers to caregivers of consumers, patients and users.
1. Collecting your Personal Information
1.1 How we collect personal information
We collect your personal information directly from you when you:
1.2 Types of personal information we collect
The personal information that we collect may include:
1.3 Collecting health and other sensitive information
We collect the following health or other sensitive information about you:
By providing your health information to us and Coens Pharmacy, you consent to us collecting your health information and using and disclosing it for the purposes set out in this Privacy Policy.
1.4 Our Legitimate Interests: Why we collect personal information
We collect your personal information so that we can provide you and Coens Pharmacy with our services, including the functionality and maintenance of our software platform and any products that you or Coens Pharmacy may have requested. We collect your personal information to carry out our functions and activities, such as providing pharmacies the means to process prescription orders on your behalf and to contact you.
The purposes for which we collect your personal information may include to:
1.5 Specific Uses of the Information we collect
User entered information
Automatically collected information
EU Members’ Rights
You have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
Access and Porting
You can access all of your information by asking your pharmacy to provide this to you. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Rectify and Delete
You can have your data deleted by requesting your pharmacy to do so. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Restrict Processing
You have the right to restrict processing of your personal data. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Object
Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Revoke consent
Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. You can withdraw your consent by requesting your pharmacy to restrict processing or delete information. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
Complain
If you have a complaint about how we have handled your personal information, you can contact us using the details below:
D.P.O.
Refill Assistant,
Unit 6, Village Green,
Church Road,
Douglas,
Cork,
Ireland.
Once we have received your complaint, we will investigate and respond to you within a reasonable period of time. Our aim is to resolve any complaint within 10 working days of receiving the complaint. If this is not possible, we will contact you and let you know why and how long we think it will take.
We take any privacy complaint seriously and will deal with your complaint fairly and promptly. However if you are not satisfied with our response or how we handled your complaint, you may make a complaint to your local supervisory authority.
You can find the contact details of your national supervisory authority below:
http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
We retain Patient and Order Information submitted through the web-based Prescription Order Form for 1 year. We retain your automatically collected information such as IP Addresses for 7 days.
Age of Consent
Any user of this service under the age of 18 needs to have the consent of a parent or guardian to order prescription medication and to use this app. The pharmacy is required to identify the patient and ensure they meet the age criteria or have the consent of a parent or guardian before providing medication to the user or processing any information provided through the service.
2. Use and disclosure of Personal Information
We will use and disclose your personal information for the purposes described in ‘Our Legitimate Interests: Why we collect your personal information’. If we need to handle your information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
We may also disclose your personal information to:
We take steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
General information
This section of the Privacy Policy provides you with general information about how Refill Assistant handles the collected personal information.
1. Storage and security of your Personal Information
We store personal information in encrypted electronic form. We use third party service providers to store some personal information. These third party service providers are located in Europe and the U.S. and comply with privacy and security legislation including GDPR and HIPAA.
The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:
2. Breach Reporting
If a Breach of our systems is discovered we will
3. Changes to our Privacy Policy
We may update our Privacy Policy from time to time. Our Privacy Policy was last updated in May 2018. By using our web-based Prescription Order Form or otherwise continuing to deal with us, you accept this Privacy Policy.
